Responsible Gambling
WooCasino is intended for adult entertainment. Access to the platform is restricted to players who are 18 years of age or older. In several Canadian provinces — including Ontario, British Columbia, Manitoba, Nova Scotia, and Prince Edward Island — the legal minimum age is 19. Players are expected to know and comply with the age requirement applicable in their province.
Gambling should be approached as a form of entertainment with a fixed budget, not as a source of income or a way to recover financial losses. If gambling stops feeling like entertainment, the tools and resources described on this page are available to help.
Responsible Gambling Tools
WooCasino provides several account-level tools for players who want to manage their gambling activity.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately and cannot be increased until a cooling-off period has passed. Lowering a limit takes effect immediately; raising it requires a waiting period to prevent impulsive decisions.
Session Time Limits
A session time limit sets a maximum duration for each active gaming session. When the limit is reached, the session ends automatically. This tool is useful for players who find it easy to lose track of time.
Cooling-Off Period
A cooling-off period temporarily suspends access to the account for a defined timeframe — from 24 hours to several weeks. It is not a permanent exclusion, but it provides a break when needed. The account cannot be accessed during the period.
Self-Exclusion
Self-exclusion is a longer-term measure. Players who request self-exclusion are blocked from accessing their account for the duration they specify. During the exclusion period, the platform will not send promotional communications. Self-exclusion requests are processed by customer support and take effect promptly.
To activate any of these tools, log into your account and navigate to the responsible gambling section of your profile, or contact customer support directly.
Warning Signs
Gambling behaviour that starts to cause concern typically includes one or more of the following patterns:
- Spending more time or money than originally intended
- Chasing losses — continuing to play in an attempt to win back money already lost
- Gambling with money set aside for essential expenses
- Concealing gambling activity from family or friends
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money to fund gambling activity
Recognising these patterns early makes it easier to take action before the situation becomes more serious. The tools above are available without judgement and can be activated at any time.
Support Organisations in Canada
Several organisations provide free, confidential support to anyone concerned about their gambling or the gambling of someone they know.
Responsible Gambling Council (RGC)
The RGC is a Canadian non-profit focused on problem gambling prevention. It operates the ConnexOntario helpline and provides educational resources.
Website: responsiblegambling.org
ConnexOntario
Ontario residents can access addiction support services through ConnexOntario, available 24 hours a day.
Phone: 1-866-531-2600
Website: connexontario.ca
Centre for Addiction and Mental Health (CAMH)
CAMH is Canada's largest mental health and addiction teaching hospital. It provides clinical services and public resources related to gambling addiction.
Website: camh.ca
Gamblers Anonymous Canada
A peer support programme for people who identify as having a gambling problem.
Website: gamblersanonymous.org
These organisations are independent of WooCasino. Their services are free and available regardless of which gambling platform a person uses.
A Note on Self-Exclusion Across Platforms
Self-excluding from WooCasino only restricts access to this platform. It does not automatically apply to other gambling sites or provincial lottery platforms. If a player is seeking a broader break from gambling, registering with a provincial self-exclusion programme (where available) provides wider coverage.
For immediate help or to speak with someone, the support lines listed above are available at any time.