Privacy Policy
WooCasino is operated by Dama N.V. (Scharlooweg 39, Willemstad, Curaçao). This Privacy Policy describes how we collect, use, store, and share your personal information when you use our platform. It applies to all users, including those accessing WooCasino from Canada.
We handle personal data in accordance with applicable privacy laws. Canadian players should be aware that their data is processed by a company based outside Canada. By using the platform, you consent to the data practices described in this policy.
What Data We Collect
When you register and use WooCasino, we collect the following categories of information:
Registration data: Full name, date of birth, email address, phone number, and country of residence.
Identity verification data: Government-issued identification documents, proof of address, and payment method documentation, collected when required for account verification or withdrawal processing.
Transaction data: Deposit and withdrawal history, payment method details, and amounts.
Usage data: Log data including IP address, browser type, device information, pages visited, session duration, and game activity.
Communications data: Records of correspondence with customer support, including live chat transcripts and email exchanges.
How We Use Your Data
We use the information collected for the following purposes:
- To create and manage your account
- To process deposits and withdrawals
- To verify your identity and comply with anti-money laundering obligations
- To provide customer support
- To detect and prevent fraud, money laundering, and other prohibited activity
- To send account-related communications, including bonus notifications and security alerts
- To comply with legal and regulatory requirements
We do not sell your personal data to third parties.
Data Sharing
We share data with third parties only where necessary:
Payment processors: To facilitate deposits and withdrawals, we share relevant transaction data with your chosen payment provider.
Identity verification services: Third-party KYC providers may process your identity documents on our behalf.
Game providers: Game providers may receive session data relevant to the games you play.
Regulatory authorities: We may disclose information to licensing or law enforcement authorities when required by applicable law.
All third-party processors are bound by data processing agreements and are required to handle data securely.
Cookies
WooCasino uses cookies and similar tracking technologies to maintain session state, analyse usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
Data Retention
We retain personal data for as long as your account is active and for a period thereafter as required by law or business necessity. Identity and transaction records are typically retained for a minimum of five years to comply with anti-money laundering regulations.
Your Rights
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, and to request deletion where no legal retention obligation applies. To submit a data request, contact us via the email address provided in your account or through customer support.
Canadian residents may have additional rights under PIPEDA (Personal Information Protection and Electronic Documents Act). We will respond to privacy requests within a reasonable timeframe.
Contact
For privacy-related enquiries, contact WooCasino customer support through the live chat or email channel available on the platform. For formal data requests, written communication via email is preferred.
This policy may be updated from time to time. The current version will always be available on the website.